"My compliments to your staff. I received the replacement water filter and
Tee yesterday. Considering I requested a replacement at 10:25 PM on a Friday
night, I certainly did not expect to receive the replacement on the
following Monday! Thank you very much for your prompt service. We are very impressed"
"My compliments again for a wonderfully responsive company (DoultonUSA). We love the quality of our filtered water and hope to be using this product for
years to come."
"Just to let you know I just changed from other company to DoultonUSA and with the help of customer service had no problem installing system.
I am very pleased with quick response when I called and again support was of great help. Thanks again and
Happy New Year from a new customer."
"i must say that despite the problems i've encountered thus far,
your customer service has been excellent. the truth is, when one buys a
product like this, one is not paying for the bits of plastic and ceramic and
salts so much as for the thoughtful product design and responsive customer
service -- which seem very much above par. i intend to recommend your
product to friends and acquaintances."
"Q: I am really looking forward to replacing my large space occupying,
complicated servicing, reverse osmosis unit with your system. Do wish I
could have found it on sale as spouse is $ sensitive!Oh well!
A: Your $ comment made me laugh on this cold and gloomy Michigan weather. If I
can offer your $ sensitive spouse free shower filter
would she accept our offer?
Q: I'm glad I was able to bring a smile on an otherwise dreary and cold day.
Thank you for your offer which I graciously accept. I will use the shower filter in my defense when discussing the obvious attributes of your company and its' products with my spouse.
Many thanks for your prompt attention to my order and your thoughtful gesture"
"I'm moving into an apartment complex next week and ordered a water
filter from you on saturday. It arrive TODAY! That is amazing. If
more companies shipped like that I would be a much happier person.
Anyways, I am very excited to be trying your products and am trying
to convince my dad to get a Doulton water filter when he gets new
countertops and a new sink. Thanks for the quick service"
"Greetings from Uganda! I just wanted to update you and let you know that the two Doulton candles
you shipped have now arrived in Uganda! Thank you so very much for your assistance....and, for the gift of one of the candles.
I really appreciate your generosity"
"To begin with I want to tell you how extraordinary your customer service is. We had not opened the box with the wrong color water filter in it yet when you called to tell us you made a mistake.
The speed with which you corrected this error and the considerate way you treated us have made me a customer for life."