Please let us know what if this is something you will consider or what you think of this suggestion.

We live in a remote area and collect rain water off of the roof. When the wind blows certain directions we have noticed a smoky taste in the water which caused us to purchase our drinking water until we received our British Imperial water filtration system.

We are enjoying our new unit" TOP

"When I visited my brother in Vieques and brought along my GSS-mini filter, he immediately fell in love with it. So, this order is his Christmas present! "

Q: "I have another quick question for you, regarding the GSS-Mini. Is there a limit to the number of times it can be used per day to process water? Asking because I know there is an inner carbon core, and that the "Pur" carbon-cartridge carafe filters that I used to use, said in their product instructions that "for best results, no more than two carafes of water should be processed per day.

Something about the carbon cartridge needing time to "recover" or some such nonsense. So I was just wondering if the GSS-Mini's SuperSterasyl cartridge has any limitation as to how often water can be run through it without reducing its effectiveness."

A: Absolute nonsense. Use it as much you want to. The carbon inside the ceramic candle is rated for 600 gallons on city water (chlorinated water) however on fresh water such lake or river water can be good for up to 15000 gallons.

Q: "My plumber is FINALLY supposed to install the undercounter filter this week, probably on Wednesday. The major stumbling block (other than his schedule) has been the need to drill into the Corian countertop, something we don't have the tools or the expertise to risk doing. So I've been using the Mini-GSS pretty much continually throughout the day, for coffee and tea water, washing produce, storing drinking water in the refrigerator, etc... hence my question about whether the filter
cartridge can handle almost-continuous use without loss of effectiveness.

By the way, I do notice that some unfiltered water remains in the top section of the GSS-Mini after the rest has run through, but I usually just dump that out when I refill it for the next batch of water."

A: Yes, you will always have about 1/2 inch of water in the upper container due to the candle nozzle and gasket. It means that no unfiltered water can pass through beyond the lower end of the ceramic. TOP

"My compliments to your staff. I received the replacement water filter and Tee yesterday. Considering I requested a replacement at 10:25 PM on a Friday night, I certainly did not expect to receive the replacement on the following Monday! Thank you very much for your prompt service. We are very impressed"

"My compliments again for a wonderfully responsive company (DoultonUSA). We love the quality of our filtered water and hope to be using this product for
years to come."

"Just to let you know I just changed from other company to DoultonUSA and with the help of customer service had no problem installing system. I am very pleased with quick response when I called and again support was of great help. Thanks again and Happy New Year from a new customer."

"i must say that despite the problems i've encountered thus far, your customer service has been excellent. the truth is, when one buys a product like this, one is not paying for the bits of plastic and ceramic and salts so much as for the thoughtful product design and responsive customer service -- which seem very much above par. i intend to recommend your product to friends and acquaintances."

"Q: I am really looking forward to replacing my large space occupying, complicated servicing, reverse osmosis unit with your system. Do wish I could have found it on sale as spouse is $ sensitive!Oh well!

A: Your $ comment made me laugh on this cold and gloomy Michigan weather. If I
can offer your $ sensitive spouse free shower filter would she accept our offer?

Q: I'm glad I was able to bring a smile on an otherwise dreary and cold day.
Thank you for your offer which I graciously accept. I will use the shower filter in my defense when discussing the obvious attributes of your company and its' products with my spouse.
Many thanks for your prompt attention to my order and your thoughtful gesture"

"I'm moving into an apartment complex next week and ordered a water filter from you on saturday. It arrive TODAY! That is amazing. If more companies shipped like that I would be a much happier person. Anyways, I am very excited to be trying your products and am trying to convince my dad to get a Doulton water filter when he gets new countertops and a new sink. Thanks for the quick service"

"Greetings from Uganda! I just wanted to update you and let you know that the two Doulton candles you shipped have now arrived in Uganda! Thank you so very much for your assistance....and, for the gift of one of the candles. I really appreciate your generosity"

"To begin with I want to tell you how extraordinary your customer service is. We had not opened the box with the wrong color water filter in it yet when you called to tell us you made a mistake. The speed with which you corrected this error and the considerate way you treated us have made me a customer for life." TOP